With the rapid expansion and advancement of technology in recent times, the need for good tech support services is on the rise. With new technologies breaking new grounds, there is the need to address the complex issues and problems related with them. While a lot of companies have internal tech support personnel in their companies to look into the problems, there are still a lot of organizations who take tech support from various BPOs or tech support services to address their issues.

There is a growing requirement for companies who specialize in providing tech support services. These services are often known as MSP's (Managed Service Providers). In the case of businesses having the need to provide technical support, outsourcing is the best option for them to provide with the ability to maintain a high availability of service. This is a result of the of high flow in call volumes during the day. There are a lot of businesses who are constantly in need of technical support assets, when they start outsourcing their needs then it becomes much easier for them to let their employees concentrate on their prime objective at work. In this way by outsourcing the work to tech support specialists, the company gets more productivity from it's own employees. They can also make use of specialized personnel whose technical experience can surpass the scope of the business, in this way giving out a higher level of technical support to the company's own internal workers.

Tech support is distributed and classfied into tiers as well. This is done keeping in mind the need to serve businesses better. How much or how importantly a business needs to organize tech support services in their companies depends on their ability to serve their customers. The multi-tier support has been created to get the maximum out of the best service support available in the market.

The word on the release of Microsoft's new suite of application programs Microsoft Office 2010 is doing the rounds these days. This release was formally announced at the Worldwide Partner Conference in New Orleans. The developers even created a movie on its release. It can be observed that for long, Microsoft has been trying to come up with a three screens strategy for products to build a connection between the browser, phone and desktop. To start off with Microsoft gave a fitting response to Google Apps products and its new browser Google Chrome. It is coming up with Web Browser versions of Word, PowerPoint, Excel and OneNote in Microsoft Office 2010. They have all been equipped with more sophisticated software with basic tools to edit and manage documents.

The PowerPoint 2010 in Microsoft Office 2010 is a strking feature. It not only has a new browser version but a lot of other accessories has been added to the desktop version. Editing video and images in PowerPoint has ben made easy for users with the help of a basic video editing tool and an image editing tool. It is like a basic, simple version of Adobe Photoshop. The PowerPoint in Microsoft Office 2010 can also allow users to launch a WebEx-like live sharing feature. A slideshow created in PowerPoint can be shared with other people in real-time now.

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Microsoft has posted the first stability and reliability update for Windows 7. This update enhances the stability and reliability of Windows 7 and of Windows Server 2008 R2.

To install this update, you must know whether you are running the 32-bit or 64-bit version of Windows 7. If you are not sure about which version of Windows 7 you have on your computer then follow these steps to determine which version of Windows 7 you have:
1.Click 'Start' and then right-click 'Computer'. Now click 'Properties'.
2.A new window will appear where you can view basic information about your computer. In the 'System type' information under the 'System' section, you can see whether you have a 32-bit or 64-bit version of Windows 7.

This update is available to solve problems that affect some systems running on Windows 7. These problems are reported by customers who use the Error Reporting service or Microsoft Customer Support Services.
Here are some of the fixes that this update has:
•When you view a PDF file that was made by using a 2007 Microsoft Office system document, the PDF file is displayed on the screen correctly. However, when the document is printed, some characters are missing. This problem occurs in fonts such as Cambria, Courier New, Calibri or Gabriola. In these fonts characters such as “fi”, “ti”, “fl” and other combinations are ususally shown as ligatures.
•In some scenarios, an EAS i.e Emergency Alert System message does not automatically tune to the desired channel in Windows Media Center.
•You connect a secondary monitor to a system that is installed with Windows 7. When the system resumes from hibernation, a black screen is displayed.
•In some scenarios, the Windows 7 CEIP i.e Customer Experience Improvement Program diagnostic information settings are not configured correctly for Windows Explorer. Only those customers who are enrolled in the Windows 7 CEIP will be affected by this part of the update. This update limits the diagnostic information that can be collected by the CEIP.
•You put an x86-based computer that does not have PAE i.e Physical Address Extension enabled into hibernation. However, it does not enter hibernation correctly. When you try to come back to the system from hibernation, a black screen is displayed. This issue does not affect x64-based or Itanium-based systems, or systems that have the DEP i.e Data Execution Prevention feature enabled.
•A issue in Windows 7 affects the playback of certain media files in Windows Media Player, when Windows Media Player is opened from Internet Explorer. Only those customers whose media associations were not changed correctly will be affected by this part of the update.
•On a system that has Windows 7 installed on it, you use Windows Internet Explorer to open the certificate enrollment Internet page and to install an end entity certificate. However, the installation fails. This problem occurs if the certificate chain for the new certificate cannot be built, or if the root CA i.e Certification Authority has not first been installed in the Trusted Roots on the system.

To know More About:Operating System Upgrade